Privacy Policy
Last update: August 9, 2019
1.- Responsible Party and Description
1.1.- Responsible Party
The entity responsible for processing on this site is Biotechnology Biopolym, S.A. (hereinafter The Company), Avda. Andalucía, 12-14, 18195 Cúllar Vega (Granada, España).
Tax ID: A18632901
Email: administracion@biopolym.es
1.2.- Description
Acceptance of The Company‘s privacy policy (hereinafter “Privacy Policy”) is a necessary condition for using our website, product and/or service purchase services, online store, and social media (hereinafter the “Service”).
This Privacy Policy governs the collection, processing, and use of your personal and non-personal information as a user of www.biopolym.eu, from the effective date shown in the header.
To process your personal data, The Company complies with current local and European legislation, as well as its implementing regulations.
2.- Information Collected
The Service can be used without providing any data; however, to purchase a ticket you will need to provide some personal data. The information (personal or non-personal) collected by the Service may vary depending on this.
The personal and non-personal information collected by the Service reaches us through three channels: 1) automatically collected data, 2) data you provide voluntarily, and 3) data provided by third parties.
2.1.- Automatically Collected Data
This information consists of:
- Data collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. See our Cookie Policy for more information.
- The IP address from which the connection is made, the type of device used and its features, the operating system version, browser type, language, date, country, request time, referring URL, destination URL, or mobile network used, among others.
- Service usage data and possible errors detected during use.
- Additionally, The Company uses Google Analytics, an analytical service provided by Google, Inc. located in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, cookies are used that collect information, including the user’s IP address, which will be transmitted, processed, and stored by Google under the terms set on www.google.com, including potential transmission to third parties due to legal requirements or when such third parties process the information on Google’s behalf.
In any case, you can disable Google Analytics cookies from here.
2.2.- Data You Provide Voluntarily
This information consists of:
- Data required by The Company to complete the purchase of a product or service: first name, last name, email, address, tax ID, and phone number.
All data is mandatory.
If you make a reservation on behalf of another person through the Service, for example as a gift, you guarantee that you have legally obtained the personal information of those individuals before providing it to us.
- Information, personal or not, that may be contained in messages sent through the contact or feedback channels provided in the Service, such as your name, alias, or email.
- Your photograph, name, nickname, or geolocation if you choose to participate in any of our social media activities.
- Information required to subscribe to our newsletter, such as your email address.
2.3.- Data Provided by Third Parties
This information consists of:
- Data provided by payment systems or credit card processors, such as the purchase time or amount.
- Data provided by courier services delivering your order, such as delivery date and location.
3.- Rights and Purposes
You are informed that completing forms is voluntary. However, if you do not fill in the required fields (usually marked with an asterisk), some Service features may be unavailable or limited.
The personal data you provide will be included and processed in the Record of Processing Activities owned by The Company, among other purposes, to handle your requests, provide the requested service, and keep you informed about matters related to the company’s activities and services.
You can exercise your rights of access, rectification, deletion, limitation of processing, opposition, and portability of your personal data at any time by email to: administracion@biopolym.es or by postal mail to: Avda. Andalucía, 12-14, 18195 Cúllar Vega (Granada, España).
In both cases, you must identify yourself with your full name and a copy of your national ID.
If you have given consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on prior consent.
Additionally, if you believe there is an issue with how The Company is handling your data, you may submit complaints to the relevant data protection authority, with the Spanish Data Protection Agency being the relevant authority in Spain.
4.- Age
Regarding the use of the online service, you declare that you are of legal age and have the legal capacity necessary to be bound by this agreement and use the site in accordance with its terms and conditions, which you fully understand and acknowledge.
You declare that all information you provide to access the Service, before and during its use, is true, complete, and accurate.
5.- Use of Data
The Company will use the collected data to:
- Administer, provide, and update the Service (legal basis: contract).
- Address any questions you raise (legal basis: legitimate interest in serving our users).
- Process the payments you make (legal basis: contract).
- Share data such as your image on our social media (legal basis: legitimate interest in promoting our products).
- Send you our newsletter and promotional offers by email (legal basis: your consent or legitimate interest based on prior contractual relationship, as applicable).
You can unsubscribe via the email itself or by contacting us at administracion@biopolym.es. However, you cannot unsubscribe from certain communications, such as messages regarding your data security or Service terms and conditions.
- Maintain Service security, investigate illegal activities, enforce our terms and conditions, and assist law enforcement within their investigations (legal basis: legitimate interest in ensuring the security of the Service and its users).
The Company does not use automated decision-making, though it may generate basic user profiles (legal basis: legitimate interest for commercial purposes and personalized offers).
Additionally, The Company may use user information in aggregated and anonymous form for presentation to third parties. It may also share statistics and demographic information about users and Service usage with third parties. None of this will allow third parties to personally identify you.
5.1.- In Emails and Contact Forms
The Service website has SSL encryption allowing users to securely send personal data via standard contact forms.
Collected personal data will be automatically processed and incorporated into the relevant files of the record of processing activities, owned by The Company.
In this regard:
- Your IP will be received and used to verify the message origin to provide appropriate recommendations (e.g., display information in the correct language) and detect potential irregularities (e.g., possible cyberattacks on the Service), as well as ISP-related data.
- You may also provide your data via phone, email, and other indicated communication means.
Regarding communication means used:
- Our payment service providers for paying for our services are VISA and Mastercard. At no point will the Service or its personnel have access to banking data (e.g., credit card number) provided by the user to these third parties.
Some services provided via the website (e.g., participation in a contest or promotional code giveaway) may include specific data protection terms that must be accepted before participating.
5.2.- On Social Media
The Company has profiles on some major social networks and is responsible for processing data posted on them (e.g., photos uploaded by The Company showing people’s faces).
Data processing by The Company within each network will be limited to what the social network allows for corporate profiles. The Company may inform our followers, where legally permitted, about its products or offers and provide personalized customer service.
Under no circumstances will The Company extract data from social media unless explicit and specific consent is obtained from the user.
5.3.- In Contests
By participating in promotional actions organized exclusively by The Company, the data you provide will be processed only for the purpose stated in the promotion and its corresponding legal terms.
6.- Data Retention
The following outlines how long data processed by the Service is retained:
- Disaggregated data will be retained indefinitely.
- Customer data will be retained for the minimum necessary, potentially up to:
- 5 years, according to art. 1964 of the Civil Code (personal claims with no special term).
- 6 years, according to art. 30 of the Commercial Code (accounting books or invoices, for example).
- Newsletter subscriber data will be retained from subscription until unsubscription.
- Data uploaded by The Company to its social media will be retained from the time the user consents or the data is uploaded under The Company’s legitimate interest, until it is withdrawn.
7.- Data Shared with Third Parties
Some third parties manage part of the Service.
The Company requires them to comply with this Privacy Policy as applicable and maintain their own policies. However, The Company is not responsible for their compliance.
Under certain circumstances, The Company may share, use, or retain some personal information collected with third parties:
- To provide the Service:
Service providers performing functions on our behalf, such as payment services, web hosting, business analytics, customer service, marketing, or merchandising. These providers may collect and access information necessary for their functions but are not allowed to share or use it for other purposes.
- To cooperate with authorities:
- a) If reasonably necessary to comply with any law, legal process, or legitimate interest worldwide, providing only the strictly required information.
- b) If deemed appropriate to enforce The Company’s terms and conditions.
- c) If needed to detect or prevent fraud or security issues related to The Company, its providers, and users.
8.- Security Measures
The Company adopts all necessary technical and organizational measures to protect the security and integrity of personal and non-personal information collected, against unauthorized access, alteration, accidental loss, or destruction.
In any case, The Company cannot guarantee absolute security of collected information, so you must exercise common sense in sharing information.
You understand and acknowledge that even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.
9.- Changes to the Privacy Policy
We may update this Privacy Policy in the future.
We will inform you of changes by sending a notice to the provided email address and/or placing a notice in a prominent location on our website.
10.- Contact
If you have questions about this Privacy Policy, contact us at:
E-mail: administracion@biopolym.es
Address: Avda. Andalucía, 12-14, 18195 Cúllar Vega (Granada, España)