Last update: August 9, 2019

1.- Ownership

This site is owned and operated by Biotechnology Biopolym, S.A. (hereinafter, The Company), located at Avda. Andalucía, 12-14, 18195 Cúllar Vega (Granada, España), with Tax ID number A18632901.

Email: administracion@biopolym.es

Biotechnology Biopolym S.A. está inscrita en el Registro Mercantil de Granada, Tomo 1026, Libro 0, folio 70, inscripción 7 y con hoja GR-21391.

2.- Acceptance

This website and the service provided (hereinafter the Service) is available to any user and is subject to the following terms and conditions: these Terms of Use and Contracting, our Privacy Policy, and our Cookie Policy.

By using the Service, you accept our terms and conditions. You agree not to use this site for illegal purposes.

Additionally, for legal reasons, we archive the electronic documents in which subscriptions to our paid services are formalized. You may access these documents at any time by requesting them at: administracion@biopolym.es

3.- Service Description and Use

3.1.- Provision

Through the Service you can ____________________

(complete with the description of the relevant service)

3.2.- Use

Users agree to use the Service in accordance with current legislation and the platform’s terms and conditions.

Users also agree not to collect data for advertising purposes, send advertising of any kind, or communications for sales or other commercial purposes. Users may not make available to third parties, for any purpose, data collected through the Service.

If these obligations are breached, users will be held accountable. Likewise, users are responsible for any damage, disabling, overloading, deterioration, or interference with the normal use of materials and information contained in the Service, information systems, or documents, files, and all types of content stored on any computer of the Service, its members, or any Service user.

4.- External Links

The Service may provide links to other websites.

However, The Company has no control over those sites or their content, which are subject to their own terms and conditions. Therefore, The Company is not responsible for the quality, truthfulness, or accuracy of information contained on those sites.

5.- Age

Regarding registration for our Service, or contracting any of our products or services, you declare that you are of legal age and have the legal capacity necessary to be bound by this agreement and use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

If you contract the Service on behalf of a company, you acknowledge that you have the appropriate authorization and representation for this on behalf of the organization.

You declare that all information you provide to access the Service, before and during its use, is true, complete, and accurate.

6.- Intellectual and Industrial Property

The content and information of the Service (including, among other things, text, sound, or image), as well as the hardware or software elements used to provide such content and information, are owned by The Company or it has the corresponding authorizations for their use.

Furthermore, modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of commercial or equivalent exploitation of the Service are prohibited.

For any other use of the Service content, you need our prior written consent.

7.- User Content

You may contribute to the Service by sending messages to our email address, through the contact form, or by sending messages via the platform’s messaging system (hereinafter “Content”).

We may use your Content in various ways, such as displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting it, or distributing it.

By submitting Content, you grant The Company a worldwide, non-exclusive, free, revocable, transferable, and sublicensable license to use that Content.

This means the content remains yours, but The Company, through this license, can:

a) use, reproduce, modify, adapt, translate, distribute, and publish the Content, create derivative works from it, display and exhibit it worldwide, by any known means and for any legitimate purpose; and b) use the name you provide in connection with that Content.

However, The Company reserves the right not to publish content or information that is false or infringes the rights of third parties.

8.- Price and Taxes

The prices of products offered through the Service are indicated in euros (€) and include the applicable value-added tax (VAT) in Spain.

If the customer’s place of residence or domicile is in another EU member state or a third country, the reservation price may vary if a different tax rate applies.

9.- Payment Methods

To contract our products, full payment in advance is required.

Payment for the contracted Service may be made:

• By VISA or MasterCard credit or debit card, with the amount charged at the time of purchase.

(Add other payment methods here)

In this regard, The Company informs credit and debit card holders that it is responsible for online store transactions. Payments are made on a secure page using SSL technology to ensure data transmission security.

10.- Offer Validity

Products offered through the Service, and their prices, will be available for purchase as long as they appear in the catalog shown on the website.

In any case, The Company reserves the right to make modifications to the Service as deemed appropriate, updating features according to market conditions.

Prices on the website are indicative. The Company reserves the right to change prices without prior notice.

Despite updates to Service prices, errors may occur. We will promptly correct any errors, but they are not binding on the Service.

11.- Disclaimer of Warranties and Liability

Except as expressly stated in these terms and conditions and to the extent permitted by law, The Company is not responsible for any damages of any kind arising from inaccuracy, incompleteness, or timeliness of information contained in the Service, including errors and omissions. Likewise, there is no obligation to verify or monitor content and information.

The Company does not guarantee the availability or continuity of the Service. It will attempt to provide sufficient notice of any interruptions whenever possible.

The Company excludes, to the fullest extent permitted by law, any liability for damages arising from unavailability or discontinuity of the Service, as well as for loss of utility users may have attributed to the Service.

Additionally, The Company excludes liability for damages arising from user, client, or professional use of the Service and its content, or from inaccurate, outdated, or unauthentic information users provide to others. Specifically, The Company is not responsible for damages arising from impersonation of a third party by a user in any communication via the Service.

12.- Right of Withdrawal, Returns, and Refunds

12.1.- Right of Withdrawal

All our products are made according to user specifications or clearly personalized; therefore, the right of withdrawal does not apply under Article 103, letter c) of the Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for Consumer and User Protection and other complementary laws.

(choose this paragraph if products are handmade, custom-made, or personalized).

Users have the right of withdrawal within 14 days from receiving the requested product, according to applicable law. To exercise this right, you must complete and send the withdrawal form in the Annex via email to administracion@biopolym.es.

(include this clause and NOT the previous one if products are not personalized or services not yet started).

12.2.- Returns, Exchanges, and Refunds

If a product arrives damaged or in poor condition, The Company allows replacement with a new one within thirty (30) calendar days from receipt, at no additional cost.

Returned items must be carefully packaged and include the delivery note. Contact us at administracion@biopolym.es for returns.

If return by standard mail is not possible, once the request is confirmed, the courier will contact you to schedule pickup without additional charges.

If a wrong product is delivered by mistake, notify administracion@biopolym.es, and the correct product will be delivered while collecting the incorrect one at no additional cost.

13.- Modifications and Nullity

We may update the Service’s terms and conditions in the future, as well as its features and functions. However, this will not negatively affect the quality of any specific service explicitly agreed to be provided.

We will inform you of changes via a prominent notice on our website and/or by email.

If any clause in our terms and conditions is deemed wholly or partially invalid, it will affect only that clause or part thereof. The remaining terms and conditions will continue to apply, treating the affected provision as not included.

14.- Claims and Contract Actions

This Service is governed by Spanish law.

To simplify civil claims and reduce costs, we do not exclude the possibility of submission to Equity Arbitration by the Chamber of Commerce Arbitration Court.

In this regard, under applicable law, The Company informs users of the existence of a European Online Dispute Resolution platform for out-of-court resolution of disputes for contracts concluded online between consumers and Internet service providers. Access it at: http://ec.europa.eu/odr

If the Service is contracted by a company, in case of dispute, the parties submit to the courts of ####_TRIBUNAL_CITY_#### and Spanish law.

15.- Contact

If you have questions regarding these terms and conditions, contact us at:

E-mail: administracion@biopolym.es

Address: Avda. Andalucía, 12-14, 18195 Cúllar Vega (Granada, España)

 

ANNEX – Form to Exercise the Right of Withdrawal

_____________________ (Store or seller name)
_____________________ (Tax ID)
_____________________ (Address)
_____________________ Email:

Through this document, I hereby notify you of my withdrawal from the sale contract of the following good/service _____________________________ concluded with you on ___ of _______________ of ____________.

Customer personal data (fill in uppercase)

Full Name _____________________________________________________

Address _______________________________________ No. __ Floor ____ Door ____

Postal Code __________________
City _____________________
Province ______________________
Phone ______________________
Email ______________

This document is valid only up to fourteen (14) calendar days from receipt of the product or, in the case of services, from the contract date.

Date __________________________

Signature:

 

By sending us the withdrawal document, you agree that we collect and process your personal data as established in our Privacy Policy. Data is collected to handle your request as a customer, with the legal basis being the contract. In any case, you may exercise your rights of access, rectification, deletion, limitation, opposition, and portability of your data at any time by postal or email, as indicated in our Privacy Policy.